You may pay your order with us by purchase against invoice, PayPal, Amazon Pay and credit card.
Customers from the Netherlands may also pay their order with us by iDEAL.
If we prepay the merchandise, e. g. in case of purchase against invoice, you authorise us to transmit your details for the purpose of a credit scoring/check to Creditreform Boniversum GmbH, Hellersbergstr. 11, 41460 Neuss, Germany. Based on the result of the address and credit check, we reserve the right to refuse a purchase against invoice.
Please note that some banks charge additional fees for international transfers or services, which you must bear. Such charges do not come from us and should be clarified beforehand with your bank.
All payments and credit notes will be handled in the currency chosen for the purchase (EUR). We are not liable for any exchange rate differences between the original purchase date and the refund date. Potential losses due to currency fluctuations will not be refunded.
Procedure for payment via purchase against invoice:
- Only returning customers with a registered customer account may conveniently pay on invoice. Unfortunately, we cannot offer this service to new customers and guest-account orders.
- The billing address must be identical to the shipping address, and it must be in Germany.
- Shipping to a Packstation, via DHL Express GoGreen or express courier is not possible.
- For the purposes of the credit scoring/check, Creditreform Boniversum GmbH, Hellersbergstr. 11, 41460 Neuss, Germany, will send us the address and credit details stored in their database under your name, including derived score values based on mathematical-statistical methods, to the extent that we have credibly demonstrated our legitimate interest. We can only grant invoice payment when a sufficient credit score is met.
- We provide payment terms of 10 days after receipt of merchandise. Any bank transfer fees are to be borne by the purchaser. In case you have already returned individual items from an invoice, the listed invoiced amount can be reduced by the price of the returned items.
Please note:A purchase against invoice is not available for personalised items.
Procedure for payment via PayPal:
You can pay on our website securely and easily via PayPal. PayPal accepts payments up to a purchase price of max. EUR 8,000.
- Select PayPal in the 'Payment method' order step.
- In the next step, you are automatically forwarded to PayPal.
- If you are already a PayPal customer, you can log in there with your user details and confirm the payment.
- If you do not have a PayPal account yet, you can open up a PayPal account and then confirm payment.
- Complete your order with us by clicking on "COMPLETE PURCHASE" in the final step.
- The merchandise will be prepared for shipment and dispatched on the day of payment confirmation by PayPal or on the following workday at the latest. We generally receive payment within a few minutes of conclusion of contract.
Credit notes from returns are always credited to the PayPal account used for the purchase. You can individually decide and specify in PayPal whether you would like to further use the credit to your PayPal account directly for PayPal or transfer it back to your bank account or credit card account. We do not have any influence on this.
Procedure for payment via Amazon Pay:
Amazon Pay lets you use the payment and shipping information from your Amazon customer account to make a payment.
- In your shopping bag, click on the button Pay with "amazon pay".
- An Amazon log-in screen will open.
- Select your desired payment method (such as credit card or direct debit) and your shipping address among the options stored in your Amazon account.
- Complete your order with us by clicking "COMPLETE PURCHASE".
If you select Amazon Pay, your account will be charged upon shipment.
Credit notes: Credit resulting from returns will be charged back to the selected payment method.
Using Amazon Pay does not incur additional costs for you, and your payment information will not be forwarded to third parties. You can find more information about Amazon Pay as well as your order history at https://pay.amazon.co.uk/
Procedure for payment via credit card:
- First, you enter your credit card details in our SSL secured payment form. SSL (Secure Socket Layer) is an asymmetrical encryption method on the internet that is intended to protect your credit card details against hacking and manipulation during transmission.
- Please note: The card holder's name has to be entered exactly as stated on the credit card. Please use only letters (a-z or A-Z) without special characters, numbers (0-9) or spaces in this field.
- After successful credit card verification by the credit card provider, the invoice amount is initially authorised, i.e. reserved on your credit card, but not yet debited.
- Your order will be processed within the delivery period stated under § 6.
- The amount due will be debited upon shipment of the merchandise.
We accept the following credit cards:
- Master Card
- American Express
Additional security when paying with Visa, MasterCard or American Express
The system verifies whether the credit card participates in the 3-D Secure programmes Verified by Visa, Mastercard® Identity Check™ or American Express SafeKey®.
They involve encryption and security procedures especially developed for these credit cards. If a credit card holder is registered in the 3-D Secure procedure through one of the registration methods, once the order has been completed, an additional query dialogue opens up which is directly linked to your bank and requests that you additionally enter a "secure code" (a password you have chosen or a dynamic password, which you will receive via SMS on your mobile phone after having entered your credit card information). The transaction is only completed using the correct password. If you are not registered, but your card-issuing bank supports the procedure, you will be requested to create the 3-D Secure password.
If your credit card or your card-issuing bank is not registered for any of these procedures, the payment is processed without further authentication. For more information on the credit card security procedure, please refer to:
Verified by Visa
Mastercard® Identity Check™
American Express SafeKey®
Credit notes:Credit notes from returns are credited back to your credit card.
Procedure for payment via iDEAL (Netherlands)
iDEAL is a method of payment that enables consumers to pay online through their own bank in the Netherlands. A registration is not necessary. Paying with iDEAL, the consumer uses online banking from one of the participating banks. These are e.g. ABN AMRO, ASN Bank, Friesland Bank, ING, Knab, Rabobank, RegioBank, SNS Bank, Triodos Bank oder Van Lanschot Bankiers.
- Select iDEAL as payment method.
- Select your bank.
- Once the order has been completed, you are forwarded to the online banking offered by your bank.
- After login, your payment details are already completed, please approve payment.
- The bank immediately displays a payment confirmation.
- You return to our online store, order and payment have succeeded.
Procedure for payment with a gift card:
If you have a gift card worth 50 €, 100 €, 500 € or 1,000 € for our online store, you can reduce the purchase price to be paid for the available balance on your gift card. There may be one or more gift cards that can be redeemed per purchase.
Note: Please note that the gift card is redeemable only in the online shop! A cash payment of the credit on the gift card is not possible.
- You can check the status and credit on the gift card on the shopping bag page.
- Enter the coupon code (located on the gift card) in the appropriate box ("Would you like to redeem a Gift Card? Please enter your Gift Card code here.") on the shopping cart page. And click "apply".
- The credit on your gift card will be automatically deducted from the total purchase price.
- Finish the checkout process as usual.
- If there is insufficient credit on the gift card, you will be prompted to provide another payment type (e.g. credit card).
- If the credit amount of the gift card exceeds the total amount of your purchase, then the remaining credit can be redeemed on your next order.
- In the case of returned goods, your gift card will be charged with a positive credit equivalent to the total amount of the returned item/items. Alternatively, a new gift card will be issued.
- If the order was settled with a gift card as well as with another payment type, the credit notes exceeding the value of the redeemed gift card are credited back according to the chosen payment type.